What Information We Collect
During registration, we collect your name, email address, mobile number, date of birth, and password. National ID or passport details may also be requested for identity verification.
For BDT deposits and withdrawals, we collect your mobile banking number (e.g. bKash, Nagad, Rocket), transaction amounts, and history. For card payments, only encrypted data is stored.
Your device, operating system, and browser are collected automatically. IP address, login timestamps, and session data are also recorded for security purposes.
Behavioral data — such as which games you play on 398, which pages you visit, and how long you spend on them — is used to improve our services. This data is kept fully anonymous.
How Your Information Is Used
398 uses collected data only for specific, defined purposes. No information is sold or shared with advertisers or unrelated third parties.
- Account Management: To handle registration, login, identity verification, and account security.
- Transaction Processing: To process BDT deposits, withdrawals, and betting transactions.
- Service Improvement: To analyze user experience and improve the platform.
- Contact: To send important account-related notifications.
- Fraud Prevention: To detect suspicious transactions and keep your account secure.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
Data is shared with third parties only when required for payment processing or to meet legal obligations.
Cookies & Tracking Technologies
398 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
Cookie Types
- Essential Cookies: To maintain login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics Cookies: To collect anonymous statistics for understanding site usage.
Analytics cookies can be disabled from your browser settings. However, disabling essential cookies may affect the site's functionality.
Data Retention & Security
All data is protected with SSL encryption. Payment details are never stored directly.
Your data is retained for as long as your account remains active. After closure, it is kept for a legally required period and then securely deleted.
Financial information is never shared with any third party other than 398's authorized payment processors.
Your Rights Over Your Data
398 believes every user should have full control over their own data. You have the following rights:
You can request to know what information we hold about you at any time.
You can request corrections to any inaccurate or outdated information. Some details can also be updated directly from your account settings.
If you request account closure, data not subject to legal retention obligations will be deleted.
To exercise these rights, email us at [email protected] or contact our FAQ View.
Policy Updates & Contact
Policy Updates
398 reserves the right to update this Privacy Policy as needed. For significant changes, a notification will be sent to your registered email. Any updated version takes effect as soon as it is published on this page. We recommend reviewing this page regularly.
Contact Support
If you have any questions or requests regarding this Privacy Policy, please get in touch. Our support team is available seven days a week.
- Email: [email protected]
- Live Chat: Log in to the platform for instant support